• Unused and in the same condition you received it.
• The item must have the original swing tags and garment label tags attached and be in its original packaging.
• The item needs to be accompanied by the receipt/invoice and if it meets our refund policy it will be refunded via the same payment method it was originally purchased.
• Online orders: You have 7 calendar days to return an item from the date you received it. In-store: You have 7 calendar days to return an item from the date you purchased it.
• Once you have posted your returned purchase we ask that for tracking purposes you please email us a copy of the postage receipt, without this we cannot assist you with recovering any lost (in the post) items/parcels.
• Return Postage Fees will be covered by KiKi if the item being returned was purchased for over $69.95. If your return meets these terms, please contact us (prior to posting your item back to us) and we will advise you of the process to follow when returning your item/s.
• Once we receive your returned purchase we will process your return within 48 hours.
• In-line with current Australian Health Regulations there are no returns permitted on accessories.

If an item is deemed faulty you have the choice of a repair or replacement, if the item cannot be repaired or replaced we will provide you with a refund for the amount that you originally paid for the item. (Proof of the original purchase is required).

Our Return Policy is in line with information retrieved from NSW Fair Trading and ACCC.

If you have any questions please contact us.

Thank you for your business and ongoing support.